I’m a little bit surprised that anyone would do other than what I do: Put the phone on speaker, continue working with the bullshit going on in the background, and then if 2 hours later they pick up, take the phone back up and begin. The length of the hold time should simply be irrelevant, if it’s going to be above a couple of minutes, because you shouldn’t be holding anything up waiting for it.
That’s all fine and well until the rep that fate assigns you fat fingers the phone and disconnects your call, pushing you all the way back to the end of the queue again.
Imagine thinking people want to call someone. The reason they are calling is because your digital support was insufficient.
I’m a little bit surprised that anyone would do other than what I do: Put the phone on speaker, continue working with the bullshit going on in the background, and then if 2 hours later they pick up, take the phone back up and begin. The length of the hold time should simply be irrelevant, if it’s going to be above a couple of minutes, because you shouldn’t be holding anything up waiting for it.
That’s all fine and well until the rep that fate assigns you fat fingers the phone and disconnects your call, pushing you all the way back to the end of the queue again.
100% this