I saw another article today saying how companies are laying off tech workers because AI can do the same job. But no concrete examples… again. I figure they are laying people off so they can pay to chase the AI dream. Just mortgaging tomorrow to pay for today’s stock price increase. Am I wrong?
At my multinational, we typically hire in the hundreds every month for customer service. It’s like a $15/hr job, very baseline entry level, no experience needed. Because of that, there’s a constant churn. Most folks go for a year and leave for other jobs, or get promoted.
Last year was the start of us rolling out AI tools. According to the year end report, our “customer score” skyrocketed, which tells the bosses that AI is great for customer service. Also a few months ago, I noticed we weren’t refilling Customer Service jobs as fast anymore.
So these are the people who are getting squeezed out.