This user did hours over a day of violent and transphobic hate speech and was not banned due to absentee admins. And when admins finally take action it’s for “userbase request”?
Uhhhhh? Am I missing something? SDF admins don’t seem to be willing to operate a community as a community of 4k users.
No hate to the admins if they are underpaid or whatever. SDF just needs to appoint reachable and bare minimally invested admins, and if they can’t maybe shouldn’t be running a Lemmy instance; it’s not really a “set it and forget it” deal.
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Getting an admin response within hours sounds extremely reasonable to me, TBH. You may want to reconsider your expectations of free services, this is coming across pretty entitled.